We ask our customers to verify themselves to prevent fraud and theft. This verification process is part of larger security measures, such as KYC (Know Your Customer) and AML (Anti Money Laundering). All of these processes are integral measures to protect our customers from fraudsters. Learn more about selfie verification in our article . Please note: Please always order our products for yourself or someone you know personally. Under no circumstances should you use your order as payment to third parties. Always use traceable payment methods for transactions on the Internet.

Depending on the payment method you used, you will receive your refund within 1-3 business days.

After you place an order on our website, we will send a confirmation link to the email address you provided. If you cannot verify it in time, your order will be automatically canceled and your money refunded. The refund may take between 1 and 30 days, depending on the payment method you used. You can learn more about the process in the refund FAQ . You can check the status of your order yourself by requesting your order summary via the email address you provided (even if it is incorrect). Note: If you used a telephone payment method for your order, we recommend that you contact our customer service team at support@givetify.com. These payments cannot be automatically refunded.